Refund & Return Policy - Gorgeous by Ebtihal
At Gorgeous, your satisfaction and skin health are our top priorities. Since our products are handcrafted for personal care, we maintain strict hygiene standards. Please read our policy below:
Eligibility for Returns & Exchanges
• Damaged or Defective Items: If your product arrives damaged or broken due to shipping, you are entitled to a free replacement or a full refund. Please notify us within 24 hours of delivery with a photo of the damaged item.
• Incorrect Orders: If you receive a product different from what you ordered (e.g., you ordered Body Butter but received Dry Oil), we will exchange it immediately.
Non-Returnable Items
• Opened/Used Products: For health and safety reasons, we cannot accept returns or exchanges for any product that has been opened, used, or has its protective seal removed, unless it has a clear manufacturing defect.
How to Start a Return
1. Contact us via Direct Message (Instagram/TikTok) or our official WhatsApp.
2. Provide your order number and a clear photo/video of the issue.
3. Our team will review your request and get back to you within 48 hours.
4. Refunds
• Once approved, refunds will be processed via your original payment method (Vodafone Cash, or Card) within 7-14 business days.
